FAQ

 

1.About quotation sheet?
Please advise us the product's item no. or pict., quantity you are interested in, then we will offer the price by e-mail or by Fax in 24 hours.
 
2.How to make a OEM sample?
Customize OEM sample with your logo and design, logo setup charge us$30/color,
OEM sample leadtime: within 5-7 days .
 
3. How to order?
1) You fill in the order list and send it to us,then we will send PI to you.(Find the order list belows)
2) You do payment according the PI and send the bank receipt or MTCN to us.
3) We will send the goods to you within 3 working days after getting payment.
4) After shipment,we will inform you and send tracking number to you.
 
4.How long time for production?
For mature popular products, we have large material in stock, could make delivery only within 10 days , other products approximate 15-20 days for quantity 10000pcs.
 
5.How to arrange delivery if you do not have forwarder here in shenzhen ?
For small quantity total weight less than 50kilos , we will suggest use express
More than 50 kilos, you could consider by sea or air
We could check the freight and send you together with the quotation for your reference if you need
Shipment leadtime:
a. Express: 5-7 days to door
b. By Air: 5-7 days to airport
c. By Sea: 20-25 days to seaport
 
6.What`s the Terms of payment?
We only accept T/T payment in advance for mass order.Paying 30% deposit in advanced, and then paying the balance 70% before deliverying the goods!
For sample costs we can accept Westunion or Paypal.
 
7.Warranty?
All goods are tested for 3 times before sending the goods to ensure goods quality.
1) We give 12 Months warranty time for all goods except accessories.
2) If any quality problem,we will repair it or replace a good one for you.But the returning fee should be paid by the customers. We would bear the one way freight (from China to your place).
3) All return goods should be in good condition, Artificially damaged will not be guaranteed. 
4) Before returning the goods,plz contact us ,so that we can give you details information to avoid any problems.
5) No refund, exchange only.